Channels Specialist – BancABC Zimbabwe

BancAbc ZImbabwe

Purpose of the job To plan and provide Switch application support, diagnostics and analytics for all BancABC digital channels and
implement all new digital channels, Switch and e and m-commerce solutions in collaboration with internal and external



• Advises and recommends to Technical Services Manager on Channels
• Provide Supervision, mentoring, training, appraisal and recruitment of
Payments Switch Analyst
• Identifies, proposes and plans the design and development of channels
services in collaboration with internal and external developers
• Reviews Technical specifications in collaboration with internal
developers and external service providers to ensure optimal
• Carry out scheduled maintenance of channels services
• Analyses, on a daily basis, system reports and resolves system issues or
bottlenecks to ensure maximum availability and performance of the
switch and other applications.


• Supports and maintains the Switch and implements the Switch
integrations to the Core banking system or Third-Party Providers such
as ZSS, PEX and Zimswitch
• Performs system tests (upgrades, releases and patches) on switch and
related applications and submit a technical report to the Technical
Services Manager
• Assists with planning, testing and implementation of software upgrades
by consultants and works closely with the applications developers and
business departments
• Recommends Payments and e and m Commerce system architecture to
the Technical Services Manager
• Review User Profile Matrix as per business requirements or audit
• Review UATs and documentation for new product deployments
Channels Support & Monitoring
• Troubleshoots and resolves transaction related issues according to
incident and problem management processes on a daily basis.
• Performs administration of the Switch application and related
applications: controls and monitors users access permissions and
• Checks and works closely with Systems Engineers to ensure that
hardware resources allocated to applications are sufficient for high
resilience and performance.
• Ensure that end-to-end system availability is maintained at agreed
• Checks that scheduled jobs and processes are run as per business
• Works closely with the applications and Business departments to
provide technical and user manuals where applicable.
• Communicates regularly with other technical, applications and
operational staff to ensure application integrity and security.
• Provide training to end users on existing and new channels.
• Provides support for all deployed channel systems (Postilion, Card
Production System, PEX, TIETO, CR2, ZSS and Ecocash) and ensures
that agreed uptimes are maintained.
• Participates in implementing new e-channels and ensures that these are
deployed on time, within budget and meet customer requirements.
• Provides support for mobile banking, ZSS and Banking Services
• Participates in developing action plans to resolve system issues and
checks that requests allocated to Systems Analysts are attended to in
line with agreed SLAs.
• Provides support and implements new services on
• ATMs, Branch POS and Merchant POS
• Review Support approaches and develop or acquire better tools.
• Works closely with service providers and technical partners to ensure
that deployed Payments and e-Commerce solutions continue to meet Business expectations.
• Resolves identified Risk and Audit findings within the agreed

Cards, Third Party Processors and Core Banking Systems
• Implements and supports Instant Card issuance and EMV Chip and PIN
card products
• Provides technical support for migration of Card products like VISA,
MasterCard and Zimswitch
Disaster Recovery and Business Continuity Planning
• Participates in Business Continuity Planning, testing and evaluation
• Works closely with vendors and checks that the Bank’s switch platforms
back-ups are performed on a daily basis.
• Advises the Technical Service Manager on identified points of failure in
the deployed channels
• Analyse audit trail reports for channels
• Maintain and report User Profile Matrixes for channels
• Analyses daily, Weekly and Monthly reports for all
• Develop and provide requested transaction and system
• Review Reports in use and adjust to meet changing
business needs or opportunities


• Positive attitude.
• Efficient time management.
• Ambitious and energetic, able to get things done.
• Confident and resilient.
• Excellent communicator and motivator.
• Attention to detail.

• Risk aware.
• Task oriented.
• Initiative.
• Maturity and credibility
Job Related Knowledge
Experience in the following is a mandatory:
• Microsoft SQL Server 2014-2019
• Windows Server O/S experience with virtual machine
• Good understanding of Postilion system and Smart Vista
• Postilion Realtime and Office SDK
• EMV processing experience
• Encryption hardware module experience
• VISA/Mastercard payment environment
• Understanding of Flexcube Core Banking integrations to
payments environments
• Understanding of EFT protocols and message standards such as ISO 8583
Qualifications and Work Experience
• Degree in Computer Science /Information Systems
• MBA/MBL will be an added advantage
• Microsoft SQL Certified
• Postilion Basic Training Certified
• 5 years’ experience in a similar or related environment, with a minimum
of 3 or more years in a management position. Experience in the
Banking sector will be an added advantage.


• Experience in payment technologies (Base24, Postilion, ISO 8583)
• Recommended 3-5 years’ experience as a systems administrator

Application Procedure

Interested applicants who meet the job requirements should e-mail their CVs to with the Heading: “ Channels
Specialist” attaching all academic certificates and transcripts
Closing date: 22 July 2022 1630hrs.

To apply for this job email your details to


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