Multiple Vacancies Banc Abc

Banc Abc

Senior Operations Clerk

Purpose is to assist Back office Supervisor in overseeing the back-office department and ensure efficient processing of customer transactions and provide a support service to the front office. To safeguard customer mandates and maintain high standards of confidentiality and security.

Business Unit: Retail and SME Banking Division

Geographical Area: Zimbabwe Department Retail & Business Banking

Duties and Responsibilities

REAL TIME GROSS SETTLEMENT TRANSACTIONS AND INTERNAL FUNDS TRANSFERS

  • Supervision and ensure processing of customer instructions from the tellers for checking as and when they are received.
  • Validates the instructions collected from the tellers daily by checking completeness and correctness of information provided and that the customer signature(s) has been verified and the instruction has been stamped to ensure that the instruction is ready for processing
  • Checks and validates customer accounts by using FCC to ensure that the transfer can be effected from the customer’s account
  • Advises customer by phone/ e-mail to update them where transfers cannot be effected because of insufficient funds as necessary.
  • Refers transactions that are out of the ordinary for confirmation.
  • Approves customer instruction by signing it as authorization for all instructions below USD$10000.00 daily.
  • Seeks approval of all transfers of USD$10000.00 and above daily by sending them to the Branch Manager Team Leader Customer Service for authorization.
  • Receives authorized transfers from Back Officer Supervisor daily for processing and forwards all authorized instructions to Back Officer Clerk for capture on FCC System.
  • Sends T/T instructions to Treasury Back Office for for futher processing by midday daily.
  • Receives processed instructions from Back Office Clerk daily for authorization on the FCC System.
  • Authorization of teller transactions.
  • Authorizes transaction in the FCC System by checking correctness of details on the system against the physical instruction to ensure correct of input daily.

ACTIONING OF DAILY REPORT

  • Prints the previous day’s reports from FCC for tick-back every morning together with the previous day’s physical instructions for verification daily.
  • Ticks ,signs and hand over reports to Branch Manager for daily scrutiny.

RECONCILIATION OF SUSPENSE ACCOUNTS

  • Balances relevant suspense verify whether entries through the correct
  • Investigates anomalies verifying originators necessary steps to regularize

STAFF SUPERVISION

  • Ensures that the Back-Office their duties according to laid down procedures by quality checking their work on daily basis to ensure that errors are minimized
  • Ensure that departments are adequately manned by close monitoring of subordinates to avoid backlogs and disruptions in workflow daily
  • Manages the attendance register for the branch daily by carrying out regular checks to see if staff in the branch is signing on and off
  • Ensures that subordinates maintain a proper filling system by weekly checking at random in order to assist in the speedy access

Qualifications and Experience

  • Knowledge of legal and regulatory issues typical for the Country and banking systems
  • Knowledge and analytical skills, ability to understand main aspects of a financial institution’s operations, including strategy, product/services design credit risk management, credit underwriting, collections etc
  • Design, credit risk management, credit underwriting, collections, etc. quality checking their work on a daily basis to ensure that errors are minimized.
  • Ensures that the departments are adequately manned by close monitoring of subordinates to avoid backlog and disruptions in work flow daily.
  • Manages the attendance register for the branch daily by carrying out regular checks to see if staff in the branch is signing on and off.
  • Ensures that subordinates maintain a proper filling system by weekly checking at random in order to assist in the speedy access to information needed for the efficient delivery of service.

Skills and Competencies:

  • Positive attitude.
  • Attention to detail.
  • Risk awareness.
  • Task oriented
  • Efficient time management.
  • Ambitious and energetic, able to get things done.
  • Confident and resilient.

Merchant Technical Officer

Department Payments and Digital Financial Services Vacancy Manager Merchant Services Manager.

Responsible for all electronic banking applications to ensure adoption, usage, availability, and enhancement of functionality

Duties and Responsibilities

Merchant setups and configurations

  • Setup of merchants within 24 hours of acquisition,
  • Accurate configuration of merchants on acquiring system,
  • Proper filing of merchant applications and setup forms,
  • Engagement with business for receipt of merchant applications,
  • Regular engagement with branch and head office unit staff to create awareness of digital banking products,
  • Sign off on all merchant setups timely.

Device configuration and deployment

  • Setup of merchant devices within 24 hours of application,
  • Deployment of devices within 48 – 72 hours of setup,
  • Accurate configuration of devices Proper filing of device setup documents,
  • Ensure devices / payment points are deployed within specified timelines,
  • Engagement with technology teams to report any system challenges
  • Maintain all product governance papers.

Terminal usage and reporting

  • Sales turnover targets Volume targets and Active ratio,
  • Assist business units achieve sales targets,
  • Regular visits to merchant shops to ensure devices are working as expected,
  • Reporting any faults and replacement of faulty devices with 24 hours of receiving report.

Stakeholder and Merchant relationship management

  • Productive working relationships,
  • Prompt identification, management and mitigation of any risks relating to products,
  • Build strong relationships with till operators and supervisors for our devices to be device of choice,
  • Identify opportunities to leverage opportunities and share knowledge and lessons learnt.

Effective teamwork, self-management, and alignment with group values

  • Demonstrate pride in BancABC and Atlas Mara’s brand and values,
  • Handle stress in ways that do not negatively impact others
  • Plan and manage own workflow, anticipating obstacles, work prioritization, and following through on objectives within agreed timeframes and according to quality standards,
  • Act in an ethical, transparent, and morally defensible manner, including highlighting unethical practices,
  • Continually share, debate, and communicate learnings,
  • Flag and debate issues constructively,
  • Promote a co-operative climate in working with others to achieve shared goals,
  • Display skill at mentoring/coaching others and resolving conflict.

Qualifications and Experience

  • Business / Technical Certificate or Diploma,
  • 1+ years in card merchant support role,
  • Ndebele speaking candidates have an added advantage.

Special Skills and Competencies

  • Highly analytical and attentive to detail,
  • Excellent interpersonal and communication skills with an ability to be assertive, when necessary,
  • Able to interact confidently with senior stakeholders
  • Sound planning and organising skills with an ability to work with minimal supervision
  • Deadline driven
  • Proactive, resilient, and tenacious.

Technical Prerequisite

  • Knowledge of new product governance, control, and risk management,
  • Knowledge of the full MS Office suite and MS Projects,
  • Ability to understand Technical Architecture of all existing and proposed solutions for digital banking,
  • Define SIT, UAT, POST Implementation conditions,
  • Develops accurate and complete test plans,
  • Leads testing efforts,
  • Ensures issues are identified, tracked, reported on and resolved in a timely manner,
  • Works with channel owners to identify required changes,
  • Communicates needed changes to development team,
  • Identifies and documents system deficiencies and recommends solutions.

Account Executive

Purpose of the job To sale merchant solution products, acquire and maintain customers to ensure adoption, usage, availability, and enhancement of products.

Duties and Responsibilities

  • Engagement with business for receipt of merchant applications,
  • Regular engagement with Branch and Head Office unit staff to create awareness of digital banking products,
  • Sign off on all merchant setups timely,
  • Ensure devices / payment points are deployed within specified timelines,
  • Engagement with technology teams to report any system challenges,
  • Maintain all product governance papers,
  • Assist business units achieve sales targets,
  • Regular visits to merchant shops to ensure devices are working as expected
  • Reporting any faults and replacement of faulty devices with 24 hours of receiving report,
  • Build strong relationships with till operators and supervisors for our devices to be device of choice,
  • Identify opportunities to leverage opportunities and share knowledge and lessons learnt,
  • Demonstrate pride in BancABC and Atlas Mara’s brand and values,
  • Handle stress in ways that do not negatively impact others,
  • Plan and manage own workflow, anticipating obstacles, juggling priorities and following through on objectives within agreed time-frames and according to quality standards,
  • Act in an ethical, transparent, and morally defensible manner, including highlighting unethical practices,
  • Continually share, debate and communicate learnings,
  • Flag and debate issues constructively
  • Promoting a co-operative climate in working with others to achieve shared goals
  • Display skill at mentoring/coaching others and resolving conflict

Qualifications and Experience

  • 2+ years in a sales and acquisitions role involving branch sales, business and corporate acquisitions or merchant sales
  • Relevant Business Degree

Skills and Competencies:

  • Building relationships
  • Teamwork
  • Verbal and written Communication
  • Drive
  • Problem solving
  • Knowledge of legal and regulatory issues typical for the country banking system.

How to Apply

Interested applicants who meet the job requirements should e-mail their CVs to: Careerszim@bancabc.co.z with the Heading: “Account Executive”

Appointments will be made in compliance with  recruitment policy.

Deadline: 21 November 2022 @1630hrs.

To apply for this job email your details to careerszim@bancabc.co.zw

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