Sales Consultant – Econet

  • Contract
  • Zimbabwe

Econet

Job Description

Job Purpose

  • To offer quality service by interacting with (walk-in and telephone) customers, providing product or service information and meeting set business revenue targets.

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Key Responsibilities

  • Sales and distribution of all the Group’s products and services to customers
  • Avails application forms to customers, informs them on the requirements and checks that all the requirements are provided by the applicant.
  • Sell the full range of available Econet and group companies products and services in an effort to attain shop targets
  • Identifies customer needs and makes the appropriate sale.
  • Greets and acknowledges walk in customers in the shop customer

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  • Documents, escalates, and communicates to customers unresolved queries.
  • Configures various devices for internet use that is handsets, computers, modems, routers
  • Recommends new ways of handling customer queries to the Territory Lead to improve service delivery
  • Tracks and communicates competitor activities
  • Ensures the shop displays relevant POS material that has been produced to enhance brand competitiveness
  • Receives stock, sells, reconcile and resolve any stock variances as per the prevailing policies and procedures.
  • Ensure that faulty devices and handsets under warranty are sent to and from the repair center on behalf of the customer.
  • Receives cash from customers, verifies and receipts all transactions accurately.
  • Ensures all cash generated is collected by CIT for banking on a daily basis according to cash handling procedure
  • Prepares sales & stocks (daily, weekly and monthly) reports
  • Reports all incidents and accidents relating to SHE to Territory Lead
  • Consultant ensures that they are knowledgeable and adhere to all relevant processes and procedures.
  • Maintains a tidy workstation in line with the company’s clean desk policy.
  • Grooming and etiquette – wear appropriate uniforms and name tags consistently

Click Here To Apply

To apply for this job please visit recruitment.econet.co.zw.

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