Senior Cargo Customer Services Agent – Qatar Airways

Qatar Airways

We are pleased to announce an incredibly exciting opportunity to join our Cargo team in Johannesburg, South Africa as Senior Cargo Customer Services Agent

-Ensure full compliance to safety and security regulations and procedures as per country’s and company requirements


-Reconsolidate booking requests from freight forwarders and direct customers and input their data in booking system
-Coordinate with all region’ stations and GSAs to ensure they input accurate data
-Coordinate service recovery to protect customer experience
-Coordination with GHA, internal departments to ensure irregular codes are correctly inserted in the airline system
-Ensure that notifications are sent officially on cargo arrival information to freight forwarders/ agents/ direct customers
-Produce weekly, monthly and whenever necessary customer experience related report


-Relevant vocational or trade qualification
-2 years’ relevant experience
-Knowledge of IATA Class billing system
-Marketing / Communication studies
-Command of English language
-Complete product knowledge and the market practices of the areas of jurisdiction.
-Customer Service Skills.
-MS Office skills


Application Procedure

Click Here To Apply

To apply for this job please visit

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