Verifications and Queries Officers – Mukuru

  • Permanent
  • Zimbabwe


Job Summary

New and exciting opportunities exists for Verifications and Queries Officers to join our team in Zimbabwe.

The main purpose of this role is to process verifications and queries requests timeously.

The Verification Officer reports directly to the Verification Supervisor. This position is responsible for verifying information gathered from new customers in order to open accounts. They are required to check the integrity of the documents provided and identify potential fraudulent documents.


Duties And Responsibilities

  • Ensure the verifications and queries are carried out effectively
  • Perform and reach set targets
  • Work effectively in a team
  • Process ICFX pending verification requests
  • Check the Indemnity Form is completed with the correct name, date as well as signature
  • Respond and resolve queries on Zendesk
  • Check the Identity document/passport supplied is valid and correct
  • Complete outstanding information on the verification form
  • Once all information has been checked and is correct, select the Verify option
  • Select “bad” if any aspect looks suspicious and insert a comment/reason for the rejection
  • Provide professional customer service at all times Give information based on the training received
  • Maintain customer confidentiality
  • Monitor and manage own targets
  • Attend monthly performance meeting with Verifications Supervisor
  • Attend all required training courses for new products


Qualifications And Experience

  • Grade 12 or equivalent (Essential)
  • Previously worked as a Area Lead, Teller or Brand Ambassador
  • Knowledge of verification processes
  • Knowledge of Mukuru products and services
  • Knowledge of RBZ regulations
  • Knowledge of Android functions and activities
  • Knowledge of computers

Additional Skills:

  • Verbal and written communication
  • Time management
  • Organisational skills
  • Interpersonal skills
  • Able to work under pressure
  • A team player

How To Apply

To Apply Use Link:

Deadline: 04 October 2022

To apply for this job please visit

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